Terms And Conditions

By using our service you agree to our terms and conditions of business.

 

1.0 Initial visit
For your first clean only there might be one off charge of an extra 50% to cover the additional time taken on the initial clean in case the windows are extremely dirty.
If this will be the case you will always be notified in advance.
You will always receive a message/notification one day in advance therefore you will always know when you are booked to get your windows cleaned.

​

1.05 What can I expect
Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive,  staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us when we call to arrange your first clean.

1.1 How often will we visit
We visit as agreed and we ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.

​

1.2 Bad Weather
We will always try to not clean your windows in the rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy, we will not clean your windows. Your clean will carry over to the next working day.

 

Weather Policy for Window Cleaning

What if the forecast predicts rain..

​

If it is not raining it is my policy to complete the job as scheduled. If it is raining but the precipitation is light i will proceed as scheduled because rain does not affect the cleaning (see next paragraph). In the circumstance of heavy rain/ showers or high winds, i will re-schedule your appointment (usually within 2 or 3 clear days).

​

Does the rain make my windows dirty?

Rain does not make the windows dirty, dirt does. Dust accumulates on the outside of the glass from lawn mowers, leaf blowers, tree pollen, car exhaust and many other sources. This dust settles as a layer on the glass. When it rains, the rain drops push the dust into different patterns and after the water dries the dust remains on the glass. This is now highly visible because it is no longer spread but is sporadic throughout the pane. Clean glass will stay clean after a rain because once the rain water dries, there is nothing left behind to obscure the view.

Because your time and my schedule is important, my weather policy effectively ensures that all appointments are completed in a timely manner. From my years of experience i am able to make accurate decisions to ensure that service, quality and safety come first in serving you. I am confident you will be pleased. 

​

1.3 Turning us away

We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedule for you. On the day of the clean it is too late for us to replace your clean with another. 
We reserve the right if turning our team away at the door or cancelling on the day with our office, to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected if access on the day has not been made available by the customer.

1.4 Ending our services

If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by telephone on 07765955493or by email to xxxxxx



 

1.5 Complaints procedure


We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return the next working day to re clean your windows for free. Please note that complaints made after 24 hours may not be re cleaned. Please note we operate a no refund policy, we will rectify work you are not happy with free of charge provided we are informed within 24 hours of the clean date.

1.6 Confidentiality

All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.

1.7 Payments

All payments are due the same day of the clean, should a payment be late more than 3 days we reserve the right to add 5% each day to the balance until the payment is made.
In case of not paying, the matter is taken automatically to the debt department and ultimately to court where additional fees will be be added.